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Frequently Asked Questions?

It may be helpful to review our
FAQ section before your trip to the showroom.

What should I bring to my appointment?

We encourage you to bring samples of cabinetry, paint, countertops, and any other materials that may dictate the design. Taking photos of the space is also helpful in assisting our designers. 

Do you sell to retail customers?

Yes, we do sell to retailer customers, builders, and contractors.

Can I return unused tile?

Returns are dependent on vendor. Always call to confirm all returns. All returns must be made within 30 days, must be unopened, full cartons, and are subject to 25% restock fee.

Do you install tile?

We do provide installation services, however we only install the material we sell. We have two teams of trusted and insured installers on staff. 

Should I make an appointment?

Appointments are encouraged to ensure we have a designer available to assist you with your project. Appointments will take priority to walk in customers. 

How long does take to receive my order?

Most materials will arrive between 7 to 10 business days. Some special order materials may take up to 4 weeks to arrive. 

Will you deliver my tile order?

Unfortunately, we do not provide delivery services. Material may be picked up during normal business hours Monday - Friday 9 - 5. For large orders, a call in advance is appreciated. 

How do I clean my porcelain tile?

We recommend Laticrete - Stonetech cleansers and sealers for porcelain tiles. A full line of these products are available for purchase in our store. If you would like to know what product would be best for your project or surface, please follow the links provided. 

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